About ITSupport
The IT Partner SMBs
Actually Deserve
Founded in 2018, ITSupport was built on a simple belief: small businesses deserve enterprise-grade IT support without enterprise-grade complexity or pricing.
Our Mission
Technology That Works,
Support That Cares
We started ITSupport after watching too many small businesses get burned by slow, expensive, and impersonal IT vendors. Our mission is to be the IT team you wish you had — responsive, honest, and genuinely invested in your success.
Today we serve 200+ SMBs across the US, providing everything from custom software development to same-day printer repairs. One contract, one point of contact, zero runaround.
The Team
People You Can Count On
Marcus Webb
Founder & Lead Developer
12 years building web and mobile solutions for SMBs. Full-stack developer with a passion for clean architecture.
Priya Nair
Android & Mobile Lead
Senior Android engineer specializing in Flutter cross-platform development and Play Store optimization.
Derek Okafor
Systems & Infrastructure
Linux system administrator and Windows specialist. CompTIA A+ and Network+ certified with 9 years experience.
Sofia Reyes
Client Success Manager
Ensures every client gets timely responses and measurable outcomes. 5-star satisfaction rate across 150+ accounts.
What Drives Us
Our Core Values
Speed First
We respond within 2 hours and resolve most issues same day. Your downtime costs you money — we treat it that way.
Radical Transparency
No jargon, no surprise invoices. We explain everything in plain English and quote accurately upfront.
SMB Focused
Enterprise IT firms treat small businesses as afterthoughts. We built this company specifically for SMBs — you're our priority.
Continuous Improvement
We hold post-project reviews, track response SLAs, and constantly refine our processes to serve you better.