Refund Policy

Overview

At BASIC IT SOLUTION LLC, we are committed to delivering high-quality IT services and solutions. We understand that circumstances can change, and we have established this Refund Policy to be fair and transparent. Please read this policy carefully before purchasing any of our services.

Eligibility for Refunds

Refund requests may be considered under the following conditions:

• Service Not Delivered: If we fail to deliver the agreed service within the specified timeframe without prior notice or agreement.
• Duplicate Payment: If you were charged more than once for the same service due to a technical error.
• Service Cancellation by Us: If we cancel your service for reasons not related to a violation of our Terms of Service.
• Significant Service Failure: If the delivered service substantially fails to meet the agreed-upon specifications and we are unable to resolve the issue within a reasonable timeframe.

Non-Refundable Services

The following are generally not eligible for refunds:

• Services that have been fully delivered and accepted
• Completed consulting sessions or support hours
• Domain registrations and third-party software licenses
• Services cancelled after work has commenced (partial refund may apply)
• Payments made more than 30 days prior to the refund request
• Services where the client has violated our Terms of Service

Refund Request Process

Partial Refunds

In cases where work has already commenced, we may offer a partial refund based on the percentage of work not yet completed. The amount will be determined at our discretion after reviewing the scope of work delivered versus the total agreed scope.

Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card provider. Unauthorized chargebacks may result in suspension of your account and services. We are committed to resolving disputes fairly and promptly.

Changes to This Policy

BASIC IT SOLUTION LLC reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of our services after any changes constitutes acceptance of the new policy.