Transparent Pricing
Plans That Fit Your
Business Size
No hidden fees, no long-term lock-ins. Pick a support plan that matches your needs — upgrade or downgrade anytime.
Starter
For businesses with occasional IT needs
- 4 support hours/month
- Email & chat support
- Windows/Linux remote help
- Printer troubleshooting
- < 4 hour response time
- Monthly status report
- Web/Android development
- On-site visits
- Priority queue
Professional
Most popular for growing SMBs
- 12 support hours/month
- Priority email, chat & phone
- Windows/Linux + network support
- Printer on-site visits (2/mo)
- < 2 hour response time
- Web development (4 hrs/mo)
- Android consultation (2 hrs/mo)
- Quarterly IT health review
- Unlimited on-site visits
Enterprise
For businesses with intensive IT demands
- Unlimited support hours
- 24/7 emergency phone line
- Dedicated account manager
- Unlimited on-site visits
- < 1 hour response time
- Web development (20 hrs/mo)
- Android development (10 hrs/mo)
- Monthly IT health review
- Custom SLA agreement
Full Feature Comparison
See exactly what's included in each plan.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Support Hours / Month | 4 hrs | 12 hrs | Unlimited |
| Response Time | < 4 hrs | < 2 hrs | < 1 hr |
| Email & Chat Support | |||
| Phone Support | |||
| 24/7 Emergency Line | |||
| Windows / Linux Support | |||
| Printer Support (Remote) | |||
| Printer On-site Visits | 2/month | Unlimited | |
| Web Development Hours | 4 hrs/mo | 20 hrs/mo | |
| Android Development Hours | 2 hrs/mo | 10 hrs/mo | |
| Dedicated Account Manager | |||
| Custom SLA Agreement |
Frequently Asked Questions
Everything you need to know about our pricing.
Yes. Monthly plans can be cancelled with 30 days notice. Annual plans can be cancelled at the end of the billing year with a prorated refund for unused months.
Additional hours are billed at $85/hour for Starter and Professional plans. Enterprise plans have unlimited hours included. We always notify you before you hit your limit.
Development hours included in Professional and Enterprise plans roll over for up to 60 days. After that, unused hours expire. We recommend scheduling regular development sprints to make the most of your plan.
Starter: under 4 hours during business hours. Professional: under 2 hours during business hours. Enterprise: under 1 hour, 24/7 for emergencies. These are guaranteed in our SLA.
Yes. Enterprise clients can request a custom allocation. Reach out to our sales team and we'll configure a plan that matches your exact usage pattern.
No setup fees. Onboarding is included — we run a free IT audit in your first week to understand your environment and document your systems.