Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. BASIC IT SOLUTION LLC ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.

Information We Collect

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Billing and mailing address
• Payment information (processed securely via Stripe)
• IP address and browser/device information
• Service usage data and support history

How We Use Your Information

We use the information we collect to:

• Process and fulfill service requests and payments
• Communicate with you about your account or services
• Provide customer support and respond to inquiries
• Send service-related notifications and updates
• Improve our website and service offerings
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS Messaging

If you opt in to receive SMS communications from us, the following terms apply:

• Phone numbers collected for SMS consent will not be shared with third parties for marketing purposes
• SMS consent data is stored separately and securely
• You may opt out at any time by replying STOP to any message
• Reply HELP for customer care contact information
• Message and data rates may apply

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment data is processed through Stripe's secure infrastructure and is never stored on our servers.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with a supervisory authority

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to the website. We encourage you to review this page periodically.